Please consider Zoom for Healthcare if you haven’t already landed on a telehealth platform. It is device and operating system agnostic, and many patients are already using it for other reasons (e.g., distance learning for their children). Solo practitioners and small groups are able to purchase licenses on a onesie-twosie basis though resellers like LuxSci, which brings the cost down.
Many thanks to Julie Rohovit, Ph.D., Joe Curtis and the whole gang at the Center for Practice Transformation for spinning up this webinar on very short notice. ✸
I’ve been doing telehealth for a few years. Now everyone wants in due to the coronavirus pandemic. My partner, John Sutherland, Ph.D., and I have been furiously spinning up mental health and addiction clinicians at Allina Health. We transitioned at least 75 providers this week and more will soon follow.
This post will provide some practical advice for those new to telehealth. It comes straight from the trainings that John and I have delivered in recent days.
Keep it Simple I use a number of telehealth platforms including Vidyo, Epic Warp Drive and Zoom for Healthcare. I recommend Zoom for Healthcare if you need to get up fast and don’t have an IT department supporting you. It’s literally purchase and practice. Patients just need the Zoom app, which is device and operating system agnostic (and free!). Make sure you get a Business Associate Agreement to achieve HIPAA compliance (although a safe harbor [waiver] exists during the current public health emergency).
Be Professional I remind providers that they are health professionals, not creepy basement YouTubers. The following are small touches that make a big difference
Minimize environmental distractions. Under the current circumstances, that might include your kids and dog
Look into your camera often. That’s where your patient is, not elsewhere on your screen (even if that’s where they appear to be)
Documentation Payment for telehealth requires that certain elements appear in your visit documentation. The following is the header of my charting templates, where *** are elements that are populated for each encounter
Date of Service: ***
Start Time: ***
End Time: ***
Type of Service: Evaluation and management (E/M)
Type of Encounter: Telehealth [or: Virtual health]
Mode of Transmission: Secure, synchronous, real-time audio and video communication via Vidyo
Originating Site: *** [patient location — city and state]
Distant Site: Minneapolis, Minn.
Basis for Service: Virtual health, in my judgment, is an appropriate and effective means for providing this service secondary to the current COVID-19 pandemic and the need for social distancing. I have previously seen the patient for traditional in-office care and consider their mental status, including the absence of imminent danger, amenable to virtual care
Two years ago today, North Memorial Health opened its Mental Health & Addiction Center. Previously, it didn’t have an outpatient clinic for medication management and psychotherapy, or to receive patients following hospital discharge.
Kelly Macken-Marble and I served as the project’s executive sponsors. In truth, John Sutherland, Jackie Dean, David Oliver and Marrion Muia did all of the work. And, boy, was it a lot of work! The project involved everything from architectural drawings to clinical workflows—literally thousands of hours, decisions and details.
KSTP’s Ken Barlow, who has bravely and very publicly shared his brush with bipolar disorder, was the master of ceremony. A good time was had by all.
Middle Left: John Sutherland and Jackie Dean cutting the ribbon. Middle Right: Ken Barlow. Bottom Left: Ken Barlow; David Frenz; and Brian Johns, M.D.